Return Policy

At JoilyJewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry, we offer a hassle-free 30-day return and exchange policy. Please review the following guidelines to ensure a smooth and convenient return or exchange process:

Eligibility:
Returns and exchanges are accepted within 30 days from the date of delivery.
The item must be in its original condition, unworn, and free from any signs of damage or alteration.
Earrings, for hygienic reasons, must be unworn and in their original sealed packaging to be eligible for return or exchange.

Return Process:
To initiate a return, please contact our customer support team within the 30-day period from the date of delivery. You can reach out to us via email at service@joilyjewelry.com, providing your order details and the reason for the return.
Once your return request is approved, we will provide you with instructions on how to proceed with the return, including the return address.
Please ensure that the item is securely packaged to prevent any damage during transit.
We recommend using a trackable shipping method and obtaining proof of postage for your return shipment.


Exceptions:
Customized or engraved jewelry items are not eligible for return or exchange unless they arrive damaged or defective.
In the case of damaged or defective items, please contact our customer support team within 48 hours of receiving the package, providing detailed information and supporting evidence (e.g., photos).

Return Shipping Costs:
Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items or if the return is due to our error.
If the return is due to our error, we will provide a prepaid shipping label for the return.
Please note that our 30-day return and exchange policy applies only to purchases made directly from Joily Jewelry's online store. If you have any further questions or need assistance with your return or exchange, please reach out to our customer support team. We are here to help and ensure your complete satisfaction.

• Please note that we cannot cancel or change addresses for orders that have already been shipped out. If you need to change your address, please notify us by email within 48 hours as much as possible. So please wait for your package to arrive, you can keep it or contact us to return it for a refund. Please do not refuse delivery as undelivered packages will be destroyed by the third-party logistics companies.