FAQ
1. How can I contact JoilyJewelry customer support?
You can reach our customer support team by emailing us at service@joilyjewerly.com.
2. What payment methods do you accept?
We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. You can select your preferred payment option during the checkout process.
3. How long does shipping take?
Shipping times vary depending on the destination and shipping method chosen. We strive to process and ship orders within 3-7 business days after the order is placed. Once shipped, the estimated delivery time is typically 7-15 business days. Please note that delivery times may be affected by factors beyond our control, such as customs clearance or unexpected delays by the shipping carrier.
4. Do you offer gift wrapping or personalized messages?
Our jewelry pieces are carefully packaged in a JoilyJewelry branded box or pouch, making them suitable for gift-giving. You can also include a personalized message in the "Order Notes" section during the checkout process.
5. What is your return and exchange policy?
We have a 30-day return and exchange policy. If you are not satisfied with your purchase, you can contact our customer support team within 30 days of delivery to initiate a return or exchange. Please refer to our Return Policy for detailed instructions and eligibility criteria.
6. Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the shipping carrier's website.
7. How can I determine my ring size?
We offer a ring size guide on our website to help you determine your ring size accurately. You can find the guide under the "Size Guide" section. If you still have questions or need assistance, please contact our customer support team, and we will be happy to assist you.
8. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk order options for certain products. Please contact our customer support team or reach out to us through our wholesale inquiry form on the website to discuss your specific requirements and receive more information.
If you have any other questions or need further assistance, please do not hesitate to contact our customer support team. We are here to provide you with a pleasant shopping experience and address any concerns you may have.
You can reach our customer support team by emailing us at service@joilyjewerly.com.
2. What payment methods do you accept?
We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. You can select your preferred payment option during the checkout process.
3. How long does shipping take?
Shipping times vary depending on the destination and shipping method chosen. We strive to process and ship orders within 3-7 business days after the order is placed. Once shipped, the estimated delivery time is typically 7-15 business days. Please note that delivery times may be affected by factors beyond our control, such as customs clearance or unexpected delays by the shipping carrier.
4. Do you offer gift wrapping or personalized messages?
Our jewelry pieces are carefully packaged in a JoilyJewelry branded box or pouch, making them suitable for gift-giving. You can also include a personalized message in the "Order Notes" section during the checkout process.
5. What is your return and exchange policy?
We have a 30-day return and exchange policy. If you are not satisfied with your purchase, you can contact our customer support team within 30 days of delivery to initiate a return or exchange. Please refer to our Return Policy for detailed instructions and eligibility criteria.
6. Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the shipping carrier's website.
7. How can I determine my ring size?
We offer a ring size guide on our website to help you determine your ring size accurately. You can find the guide under the "Size Guide" section. If you still have questions or need assistance, please contact our customer support team, and we will be happy to assist you.
8. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk order options for certain products. Please contact our customer support team or reach out to us through our wholesale inquiry form on the website to discuss your specific requirements and receive more information.
If you have any other questions or need further assistance, please do not hesitate to contact our customer support team. We are here to provide you with a pleasant shopping experience and address any concerns you may have.