Shipping Policy

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

Processing Time
We strive to process and ship all orders as quickly as possible. After placing an order, please allow us 3-7 business days to process your order and prepare it for shipment. During peak seasons or special promotions, processing time may be slightly longer, but we will do our best to keep you updated on any delays.

Due to the majority of our products being handmade and customized, the production time has been extended to approximately 3-7 business days. We appreciate your patience and understanding as we work to create your unique pieces.

Shipping Time
Free shipping worldwide and takes about 7-15 business days to arrive using standard shipping. Here is the variants of shipping time according to different countries.

Free shipping via standard shipping for orders over $59, otherwise, you need to pay $6,99 for shipping fees.
You can also choose the fast way and it costs $25 via express shipping method, it takes 5-7 business days.

The estimated delivery time will depend on the shipping method chosen and the destination address. Once your order has been processed and shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. Please note that delivery times may be affected by unforeseen circumstances such as weather conditions or carrier delays, which are beyond our control.

Order Tracking
We provide order tracking services for all shipped orders. Once your order is on its way, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package on the carrier's website. If you have any issues or concerns regarding your order's tracking information, please feel free to contact our customer support team service@joilyjewerly.com.

Lost or Damaged Packages
We take great care to ensure your orders are packaged securely to minimize the risk of damage during transit. However, in the event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and provide a suitable solution to ensure your satisfaction.

Customs and Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. Any additional charges related to customs clearance will be the responsibility of the recipient. Please familiarize yourself with your country's customs policies and regulations before placing an international order.